IT Support

As business IT systems become increasingly more powerful, complex and wide ranging - downtime and problem resolution needs to be reduced to a minimum.

 

That said, we do insist that all of our people can fix people!

 

IT is complex, but it often works as it was intended and designed to do.  Sometimes, we actually just have to fix the users, and ASTUTE Technicians have the people skills to handle that.  It is, in fact, one of the best skills a Technician can possess.

 

Our team has long term implementation and 24/7 support experience spanning systems including:

  • Microsoft Windows Server 2016, 2012, 2008, 2003 and 2000 (and even NT) Active Directory
  • Microsoft Clustering including SQL and Exchange
  • Microsoft Windows 8, 7, Vista and XP and beyond
  • Microsoft Exchange Server 2016, 2013, 2010, 2007, 2003 and 2000
  • Microsoft SQL Mirroring/Replication and Database Administration
  • Remote Desktop Services, Terminal Services
  • Virtualisation and consolidation technologies including VMware and Windows Server Hyper-V
  • Citrix Xen Desktop and XenApp Server (and all previous versions of Presentation Server)
  • All LAN and WAN based configurations including site to site VPN’s; Cisco, Juniper, IPSEC
  • Firewall and Filtering/ Web Control solutions technologies (Juniper, Cisco, Websense, Barracuda amongst many)
  • HPE ProLiant Accredited Platform Specialists including ML, DL, C7000 and C3000 series
  • HPE Storage, StoreVirtual (formerly SAN/iQ) SAN based solutions
  • HPE and Dell solutions, Servers, Workstations and SAN
  • Apple solutions: Macs, Macbooks, iPad, iPhone and a range of Android technologies
  • Remote worker and secure VPN solutions (SSL VPN).
  • Complex IP networks; WAN, VLAN, MPLS, VoIP, RF Links
  • Two factor authentication
  • NHS Net networks, NHS Net email and solutions
  • Hosted systems, in house and external
  • Custom solution design and bespoke Mobile Application development (including solutions for UK Government Agencies and directly for BlackBerry)
  • Patient care embedded systems, Industrial Bus systems, Access control systems, RFiD, CCTV and monitoring.
  • InCar technology, systems integration, mobile data
  • Encrypted systems, Mobile devices, Laptops and Tablets, Messaging (PGP and PGP Universal Server deployments, S/MIME plus other options), Secure Voice, Encryption applications/solutions, Secured data at rest, Encrypted backup solutions and offsite Backup As a Service (BAaS)
  • Tracking and Duty of Care solutions

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